Change to Walk-Up/In-Person Tech Support Hours

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Category: Alerts

Published on Sunday, January 24, 2021 9:29 PM

Written by Adrian Cepero

Beginning Monday, January 25, walk-up tech support hours will be from 9:00 AM - 12:30 PM on Mondays, Wednesdays and Fridays.  Morning hours previously began at 8:30 AM. Tuesday and Thursday support hours will remain 12:00 PM - 3:30 PM and 12:00 PM - 5:30 PM, respectively.

If you need support, you can contact the helpdesk during regular hours 8:00 AM - 3:30 PM using one of the methods below:

Parents/Students

• Phone: (201) 646-6820
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.">
  
  

Staff

• SchoolDude or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.">
  
  

Plese note that due to the start of in-person/hybrid instruction, you may experience longer delays in receiving support.

Basic Troubleshooting Steps on a Chromebook

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Category: Alerts

Published on Tuesday, September 15, 2020 5:28 PM

Written by Adrian Cepero

• Hold down the power button for 10 seconds to restart the device each morning and periodically throughout the day.  
  
  
• Verify you are running the latest version of Chrome by following the steps here.
  
  
• Improving performance on Zoom and Meets
  
  
  1. Plug in your Chromebook while using Zoom or Meets to ensure maximum performance. Add a spacer underneath the device to prevent overheating.
     
     
  2. Close all other tabs or apps. Having too many tabs open will hurt performance on even more powerful devices.
     
     
  3. Remove any unnecessary extensions.
     
     
  4. Lower video quality in settings. Google Meets | Zoom: Go to Settings -> Video and uncheck "Enable HD"
     
     
  5. Try reducing the window size by dragging the bottom right corner to see if performance improves.
     
     
  6. Start meeting with video only. Allow video to connect and stabilize for about a minute prior to enabling audio.
     
     
  7. Position yourself near your WiFi router with no obstructions.
     
     
  8. If using a mobile hotspot, positioning yourself near an exterior wall or window may improve reception.

For tutorials and to request support visit the Tech Support section of our Distance Learning website at:

www.hpsremotelearning.org/tech-support

2020-2021 Technology Enhancements

Details

Category: Alerts

Published on Thursday, August 27, 2020 5:40 PM

Written by Adrian Cepero

A Message from our Superintendent

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Category: Alerts

Published on Sunday, August 23, 2020 5:17 PM

Written by Robert Sanchez

Dear Parents/Guardians:

The circumstances and complexities of this pandemic have made all of our lives very challenging. I never would have thought that we would begin this school year with silent hallways and remote learning. Yet, here we are — and now it is up to all of us to make the best of it as we begin the new academic year. The first day of classes is September 3rd. You will receive additional information from your school principal regarding the specifics of the full-remote learning plan and daily schedule. Nevertheless, you can expect the first few days to be utilized to develop relationships between students and teachers, review expectations, and assess student readiness.    

This summer has been a very busy and productive time at Hackensack Public Schools. The staff has been working throughout the summer preparing policies, procedures and classrooms to make sure our children and families have the safest and best learning environment possible for when we return to in-person instruction in a COVID-19 world. We have implemented numerous health and safety protocols for the emotional and physical well-being of our students and staff. However, you should know that these guidelines are frequently updated and  subject to change as directed by the New Jersey Department of Education and our local health department. 

In closing, Hackensack Public Schools staff will work relentlessly to continue the tradition of excellence in education that we have been known to represent. Thank you for your continued support as we strive to do our very best for our students. They deserve it, and we simply cannot do this important work without you. We look forward to seeing you and your children soon. 

Sincerely,

Robert Sanchez
Superintendent of Schools