Health Screener
Requesting Technology Support (2021-2022)
- Details
- Category: Alerts
- Published on Tuesday, September 07, 2021 6:00 AM
- Written by Adrian Cepero
For Parents/Students: Please call 201-646-6820 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. In-person support is available by appointment only at the High School.
For Staff:
Please be advised that no technology issue/request will be addressed unless it has been entered into SchoolDude. Except in cases of emergency, which are defined as situations where a large number of rooms/individuals are affected or there is imminent danger, no request or issue should be reported via email or phone directly to any technician or myself. If you do not receive an update on your request within 4-6 hours (excluding weekends/holidays), please contact me and provide the SchoolDude ticket number. For a list of common issues and expected response times, please see the table below.
This process is in place for several reasons:
- Using SchoolDude ensures there is a record of your request
- Requests are properly routed automatically to the individual(s) responsible for support of the specific type and location of issue
- It provides valuable data that we analyze periodically to identify problem areas and balance workload
- Technology staff is evaluated on how quickly and efficiently they address requests. If issues are not entered into SchoolDude, this may negatively impact their evaluation.
There are a few types of issues that should not be reported using SchoolDude:
- Genesis Issues (including login)
These should be reported using the "Genesis Staff Support" form at the bottom of the left-hand column of our homepage. - Printer Issues
Toners, drums and service must be requested using the United Business Systems 1-800 number provided on the device. In some cases, if the issue is due to connectivity, it may be referred back to our technology department in which case you should open a SchoolDude IT Request with "Network Connectivity" as the type of issue.
Common Issues and Response Times
| Issue | Response Time |
| Classroom Desktop (Boot/Power/OS Failure) | < 5 Hours |
| Laptop/Staff Chromebook (Boot/Power/OS Failure) | < 5 Hours |
| SMARTBoard (No Image) | < 24 Hours |
| Office Desktop (Boot/Power Failure) | < 4 Hours |
| Connectivity Issue (Ethernet/WiFi) | < 2 Hours |
| Printer Issue (Non-MFP/Copier) | < 24 Hours |
| MFP/Copier Issue (Internal Support) | < 4 Hours |
| MFP/Copier Issue (External/Vendor Support) | < 24 Hours |
| Phone (Cannot place calls) | < 2 Hour |
| Voicemail Pin Reset | < 5 Hours |
| Software Error (Non-OS Error) | < 5 Hours |
| Software Install Request | 24-48 Hours |
| Windows Login Issue/Password Reset | Enroll in self reset tool |
| Genesis Login Issue/Password Reet | < 1 hour |
| Other Online Application Issue | < 4 Hours |
| Website Unblock Requests | 24-48 Hours |
**Please note that while we will make our best effort to meet the response times provided above, we cannot garauntee your issue/request may be fully resolved in the timeframe provided as there are many variables that can impact how quickly an issue is addressed.
If you are not familiar with SchoolDude or need a refresher on how to use it, please review the attached guide.
Thank you in advance for your cooperation,
Adrian Cepero
District Technology Coordinator
Adobe Flash End-of-Life
- Details
- Category: Alerts
- Published on Saturday, February 06, 2021 9:39 AM
- Written by Adrian Cepero
We've received a number of emails over the last week regarding websites that still require Flash and are no longer working. Unfortunately, Adobe Flash has reached its End-of-Life (EOL). Adobe announced in July 2017 that it was ending all support for Flash on December 31, 2020. And as of January 12, 2021, all major browsers and operating systems have blocked it completely.
While in the past we could manually re-enable it, that is no longer possible. If a site or resource you use still requires Flash, you will need to contact the developer or software provider to see if they offer a non-Flash alternative. Developers were given several years to transition away from Flash.
Basic Troubleshooting Steps on a Chromebook
- Details
- Category: Alerts
- Published on Tuesday, September 15, 2020 5:28 PM
- Written by Adrian Cepero
- Hold down the power button for 10 seconds to restart the device each morning and periodically throughout the day.
- Verify you are running the latest version of Chrome by following the steps here.
- Improving performance on Zoom and Meets
- Plug in your Chromebook while using Zoom or Meets to ensure maximum performance. Add a spacer underneath the device to prevent overheating.
- Close all other tabs or apps. Having too many tabs open will hurt performance on even more powerful devices.
- Remove any unnecessary extensions.
- Lower video quality in settings. Google Meets | Zoom: Go to Settings -> Video and uncheck "Enable HD"
- Try reducing the window size by dragging the bottom right corner to see if performance improves.
- Start meeting with video only. Allow video to connect and stabilize for about a minute prior to enabling audio.
- Position yourself near your WiFi router with no obstructions.
- If using a mobile hotspot, positioning yourself near an exterior wall or window may improve reception.
- Plug in your Chromebook while using Zoom or Meets to ensure maximum performance. Add a spacer underneath the device to prevent overheating.
For tutorials and to request support visit the Tech Support section of our Distance Learning website at:
2020-2021 Technology Enhancements
- Details
- Category: Alerts
- Published on Thursday, August 27, 2020 5:40 PM
- Written by Adrian Cepero
With the start of the 2020-2021 school year "virtually" here, we wanted to inform you of some of the enhancements we've made over the last few weeks and months:
- Bandwidth Upgrade
We have increased our district internet capacity five-fold from 2GB to 10GB, allowing us to better support our remote learning needs. - Live Streaming/Recording
All High School and Middle School classrooms have been outfitted with a HoverCam, a compact document camera/webcam that can be used for live streaming. While not all elementary school classrooms may begin the year with a Hovercam, we plan to provide one as soon as possible. At a minimum, all elementary classrooms will have access to either a high quality webcam or other webcam-enabled device.
HoverCam for Chrome - New/Expanded Digital Tools
We've subscribed to the following tools districtwide — many of which you may already be familiar with:
- Screencastify
Screencastify is a Google Chrome extension that is a screen recorder that seamlessly syncs recorded videos into Google Drive. Any account with a hackensackschools.org or hackensackstudents.org email address will automatically be upgraded to the paid version. - EdPuzzle
Make any video your lesson. Choose a video (or upload your own screencast), give it your magic touch and track your students' comprehension.
Link to upgrade your account: Please check email sent 8/27 with subject line "Technology Updates and Enhancements" - GimKit
Gimkit is a Kahoot/Quizlet mashup that can be used in any classroom to introduce or review concepts. The live gameplay is fast-paced and engaging like a game show with players earning "money" for every right answer, which they can use to purchase upgrades. Gimkit can also be assigned for independent practice.
Invitation link: Please check email sent 8/27 with subject line "Technology Updates and Enhancements" - SeeSaw (PreK-4)
A digital portfolio platform where students can upload photos, journal entries, assignments, and much more. Parents can also have access to the stream of classroom activities. Login will occur through Clever. - Newsela (Full Platform)
In the past we subscribed to Newsela Pro (now called Newsela Essentials). We have upgraded our subscription to the entire platform which includes content for ELA, Social Studies, Science and SEL. - BrainPop (K-12)
We now have the entire BrainPop suite for all schools. This includes BrainPop, BrainPop Jr., BrainPop Español, BrainPop Français and BrainPop ELL (5-12). - Linewize Classwize
Classroom Relay, which was part of our previous content filter, has been replaced by Classwize, which is part of our new content filter, and provides much of the same functionality for viewing and managing student Chromebooks. Click here to learn how to access and setup Classwize. - IXL (Math/ELA K-5)
Access to IXL has been expanded district-wide to all elementary schools. We are currently rostering students and students will be able to login using Clever. More information will be forthcoming. - WorldBook Online
A comprehensive suite of e-learning resources designed for all ages and abilities with articles, videos, educator tools, eBooks, research guides and more. - Zoom
We purchased licensing for all staff to use Zoom. The normal 100-person meeting limit has been increased to 300 attendees.
All of the above mentioned tools will be added under quicklinks shortly, if they are not already there. Visit our Distance Learning Platform Tutorials page for more information on many of the tools.
- Screencastify
- Google Classroom Sync (via Little SIS)
Some of you may have received an email from Little SIS with updates to your Google Classroom. Little SIS is a new tool we are in the process of deploying that syncs our student rosters and guardian emails in Genesis with Google Classroom on a nightly basis. Students will not need to join classes as they will automatically be added. - Bringing your own laptop (BYOD)
We will be providing access to any staff member that would like to use their own device on our network. The network SSIS, or name, is HPS BYOD. Authentication will occur using either Google or your network username/password. More information will be forthcoming. Please note that for security reasons access to internal network resources (i.e., printing and H drive) will be limited while using the BYOD network. We will also not be able to provide support for or load any District-owned software on to a personal device.
We hope you find these new tools and enhancements helpful. We look forward to seeing and supporting all of you soon!
Summer Reading is Here!
- Details
- Category: Alerts
- Published on Tuesday, June 02, 2020 10:15 AM
- Written by Adrian Cepero
Please enjoy the suggested Summer Reading lists for Hackensack Public School students in grades K-12. To view the book lists, assignments, and information about digital library cards, please visit: tinyurl.com/
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