Use the form below to request support from Hackensack Public Schools staff during testing.

Test Administrator Guidance

If student testing devices are experiencing technical problems during a test, such as freezing, error messages, or blank screens, that prevents the student(s) from normal continuation of testing, the Test Administrator should follow the procedures outlined below.

  • Note the time of the disruption so that the remaining time for the unit can be calculated.
  • Note the error code (if one is given). Error codes for TestNav and guidance for resolving computer-based testing issues can be found in the TestNav 8 User Guide or here.
  • Complete the form below.
  • Technology Coordinators and Test Administrators must not take photos of error screens.
  • During testing, Test Administrators are not permitted to help students navigate or use the functionalities within TestNav 8.

NJSLA Support

Customer Support

Monday - Friday
6:30 am - 7:30 pm (EST)

Bold items are required.
Name: Required
Email Username: Required
School: Must select an item.
Room/Location: Required
Content: Must select an item.
Issue Type: Must select an item.
Error Code (if applicable/available):
Description: Required
# of Students affected:
Submittal Password: Required

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