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New SchoolDude IT/Helpdesk System

UPDATE:

Please hold off on setting a new password. SchoolDude is going to migrate our existing accounts from IT Request but needs to clear the new imported accounts from HelpDesk due to an unforeseen issue on their end.
 
Once this is completed, you will be able to login using your existing password or by simply using your Google account.

 

You should have received a welcome email from SchoolDude with the subject line "Welcome to TechnologyEssential" asking you to set a password for your new account.  

This is a legitimate email that was generated when our users were imported into the new help desk platform.  The new help desk system, which replaces IT Request, features a host of upgrades on the front-end as well as on the back-end that will streamline support and ticket management allowing us to provide you with the best, most efficient support possible.  

The new system also features an email-to-ticket option that automatically creates a work order from any requests sent to This email address is being protected from spambots. You need JavaScript enabled to view it..   
 
In the near future we plan to simplify the login process further by integrating your SchoolDude account with Google, which will eliminate the need to use a separate username and password if you are already signed into your Google account. 
 

We will officially make the switch to the new platform at 3pm tomorrow, Friday, April 13th.  After 3pm, you will be automatically redirected to the new platform to submit any support requests.  Therefore, please set a password using the email you received yesterday at your earliest convenience in order to begin submitting IT requests using the new platform.  

 
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